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    • Privacy Policy

    Last updated: June 6, 2026

    Connecticut Blooms operates this website, including related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gifting, delivery, and order support experience. This website is powered by Shopify, which enables us to provide ecommerce services to you.

    This Privacy Policy describes how Connecticut Blooms collects, uses, and discloses personal information when you visit this website, browse products, make a purchase, place an order, send flowers or gifts to a recipient, track an order, contact support, or otherwise communicate with us.

    If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

    Personal Information We Collect or Process

    When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person, including a gift recipient.

    • Contact details, including your name, billing address, shipping or delivery address, phone number, and email address.
    • Recipient information, including the recipient’s name, delivery address, phone number, company or facility name, building details, suite or unit number, room or department details, delivery instructions, and other information needed to prepare, fulfill, deliver, and support an order.
    • Gift-message information, including personalized greeting messages, enclosure card messages, notes, or other message content that you choose to include with an order.
    • Financial and payment information, including payment method details, transaction details, payment confirmation, billing information, and related payment records. Payment card information may be processed by Shopify or other payment processors.
    • Account information, including username, password, preferences, saved addresses, order history, and account settings if you create or use an account.
    • Transaction information, including products viewed, products added to cart, products purchased, order details, delivery dates, order values, discount or gift card use, cancellations, refunds, and customer support history.
    • Product and delivery information, including selected flowers, gifts, delivery date, delivery area, recipient ZIP code, delivery instructions, substitution notes, and related fulfillment details.
    • Communications with us, including information you provide through customer support, chat, contact forms, email, phone calls, order tracking tools, or other support channels.
    • Device information, including information about your device, browser, network connection, IP address, time zone, and other unique identifiers.
    • Usage information, including information about how you interact with this website, pages viewed, links clicked, search activity, cart activity, and other website activity.

    Personal Information Sources

    • Directly from you, including when you browse the website, create an account, place an order, provide recipient details, include a gift message, contact support, use order tracking tools, or otherwise provide information to us.
    • Automatically through this website, including from your device, browser, cookies, pixels, log files, and similar technologies.
    • From Shopify and other service providers, including ecommerce, hosting, payment processing, analytics, fulfillment, delivery, customer support, fraud prevention, and technology providers.
    • From delivery partners, couriers, fulfillment providers, customer support providers, and other parties involved in preparing, delivering, or supporting orders.
    • From partners, affiliates, or other third parties where permitted by law.

    How We Use Personal Information

    Provide, Operate, and Improve the Website

    We use personal information to operate this website, provide ecommerce functionality, display products, manage shopping carts, process orders, support account features, improve usability, maintain security, and provide customer support.

    Order Processing and Payment

    We use personal information to process orders, confirm payment, prevent fraud, issue receipts, manage refunds or cancellations, and maintain transaction records. Payment information may be processed by Shopify, payment processors, or other service providers involved in payment processing.

    Order Fulfillment and Delivery

    We use buyer and recipient information to prepare, fulfill, coordinate, and deliver flowers and gifts across eligible Connecticut destinations. This may include using recipient names, delivery addresses, phone numbers, company or facility names, building details, room or department details, ZIP codes, delivery instructions, selected delivery dates, and gift messages.

    Recipient and Gift Message Handling

    Because Connecticut Blooms is a gifting website, buyers often provide information about recipients who are different from the buyer. We use recipient information and gift-message information only as needed to prepare, deliver, support, and document the order, or as otherwise permitted by law.

    Perishable Product Fulfillment

    Because flowers are perishable products, we may use order, product, delivery, and contact information to coordinate preparation timing, delivery timing, substitution needs, product availability, and customer support related to floral freshness and fulfillment.

    Customer Support and Order Tracking

    We use personal information to respond to customer questions, provide order updates, support order tracking, resolve delivery issues, answer product questions, assist with recipient details, and address substitution or fulfillment concerns.

    Marketing and Advertising

    We may use personal information for marketing, advertising, promotional communications, and related analytics where permitted by law and based on your communication preferences. You may opt out of promotional emails using the unsubscribe option provided in those emails.

    Security and Fraud Prevention

    We use personal information to help authenticate users, protect payment and account activity, detect fraud, prevent misuse, secure this website, and protect our business, customers, recipients, and service providers.

    Legal and Compliance Purposes

    We may use personal information to comply with applicable laws, respond to valid legal process, maintain business records, enforce our terms and policies, investigate potential violations, and protect the rights, safety, and property of Connecticut Blooms, customers, recipients, service providers, or others.

    How We Disclose Personal Information

    We may disclose personal information as needed to operate this website, process orders, prepare products, arrange delivery, provide support, comply with legal obligations, and run our business.

    • Shopify, which powers this website and provides ecommerce, hosting, checkout, payment, and related services.
    • Payment processors and financial service providers, as needed to process payments, refunds, fraud prevention, and transaction records.
    • Fulfillment providers, delivery partners, and couriers, as needed to prepare, coordinate, deliver, confirm, or support flower and gift orders.
    • Customer support providers, including tools or services used to answer questions, manage support requests, provide chat or contact form support, and assist with order issues.
    • Order tracking providers, where applicable, to help customers check order or delivery status.
    • Technology and website service providers, including hosting, analytics, security, maintenance, app, integration, email, and operational service providers.
    • Marketing and advertising partners, where permitted by law and subject to your communication preferences and applicable opt-out rights.
    • Affiliates or related business entities, where needed for business operations, support, order fulfillment, administration, or legal compliance.
    • Parties involved in business transactions, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
    • Legal, regulatory, or safety-related recipients, when necessary to comply with legal obligations, respond to lawful requests, enforce our policies, prevent fraud, or protect rights, safety, and property.
    • Other parties with your direction, request, or consent, including when you ask us to share information in connection with an order, delivery, or support request.

    Relationship with Shopify

    This website is powered by Shopify. Shopify may collect and process personal information about your access to and use of this website in order to provide, secure, support, and improve Shopify services. Shopify may also process personal information in connection with checkout, payments, fraud prevention, analytics, and related ecommerce functionality.

    Shopify’s processing of personal information may be subject to Shopify’s own privacy terms and policies, in addition to this Privacy Policy.

    Cookies and Similar Technologies

    This website may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, support shopping cart and checkout functions, analyze website use, improve performance, prevent fraud, and support marketing or advertising where permitted by law.

    You may be able to manage cookies through your browser settings. If you block or disable certain cookies, some features of this website may not function properly.

    Third-Party Websites and Links

    This website may include links to websites, tools, platforms, or services operated by third parties. If you follow a link to a third-party website or use a third-party tool, you should review that third party’s privacy and security policies. Connecticut Blooms is not responsible for the privacy, security, or content practices of third-party websites or platforms that we do not control.

    Children’s Data

    This website is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information through this website, please contact us so we can review and address the issue where appropriate.

    Security and Retention of Personal Information

    We use reasonable administrative, technical, and organizational measures intended to help protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee the security of information transmitted to or stored through this website.

    We retain personal information for as long as reasonably necessary to provide services, fulfill orders, support customers, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.

    Your Rights and Choices

    Depending on where you live, you may have rights regarding your personal information, which may include the right to access, correct, delete, port, restrict, or object to certain processing of your personal information, or to opt out of certain uses of your personal information where applicable law provides those rights.

    To submit a privacy-related request, please contact us through the Contact Us page on this website or by using the support methods available on this website. We may need to verify your identity before fulfilling certain requests.

    Managing Communication Preferences

    You may opt out of promotional emails using the unsubscribe option displayed in our promotional emails. We may still send non-promotional messages related to your account, orders, delivery, order tracking, customer support, policy updates, or other transactional matters.

    Complaints

    If you have concerns or complaints about how Connecticut Blooms processes personal information, please contact us through the Contact Us page on this website. We will review privacy-related concerns and respond where required by applicable law.

    International Transfers

    We may transfer, store, and process personal information outside the country, state, or region where you live, including in the United States, Canada, or other jurisdictions where Shopify, service providers, affiliates, fulfillment providers, technology providers, or support providers operate. These jurisdictions may have privacy laws that differ from those in your location.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or business operations. When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.

    Contact

    If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Connecticut Blooms through the Contact Us page on this website or by using the support tools available on this website.

    Phone support: (860) 200-6522