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Last updated: June 6, 2026
Connecticut Blooms takes care in preparing and delivering flowers and gifts so orders arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, or other resolutions may not be available.
Connecticut Blooms offers flowers, gifts, gift baskets, plants, and related products for eligible delivery destinations across Connecticut. Because many orders include perishable flowers or are prepared for a specific recipient and delivery date, eligibility for a refund, replacement, credit, re-delivery, or other resolution depends on the order condition, delivery outcome, product type, delivery details, timing, and supporting documentation.
If an order arrives damaged, defective, or missing items, the issue should be reported by the purchaser or recipient within the applicable timeframe:
Clear photos of the damaged item or items, the full arrangement or product, and the original packaging may be required so customer support can properly assess the issue.
Once the required information is received, Connecticut Blooms will review the claim. Where appropriate, customer support may offer a replacement, store credit, refund, re-delivery, or other resolution based on the order condition, delivery outcome, product type, available documentation, and applicable circumstances.
Refunds, replacements, credits, re-deliveries, or other resolutions are not automatic and are reviewed at Connecticut Blooms’ discretion. They may not be available in the following situations:
Substitutions made in accordance with our substitution standards are not considered defects when the overall style, value, and presentation of the selected product are maintained.
Flowers, containers, plants, gift items, packaging, and other product components may vary based on seasonality, availability, delivery date, product type, and fulfillment requirements.
When substitutions are necessary, Connecticut Blooms aims to maintain the overall style, value, and presentation of the selected product. Exact flowers, colors, containers, packaging, or gift contents are not guaranteed unless expressly confirmed in writing by Connecticut Blooms.
A substitution that maintains the overall intent, value, and presentation of the product does not automatically qualify an order for a refund, replacement, credit, or other resolution.
Flowers and certain related products are perishable. Freshness, appearance, and lifespan may be affected by handling, delivery timing, weather, temperature, recipient availability, storage, display location, and care after delivery.
After delivery, the recipient is responsible for proper care, hydration, storage, and handling of flowers or perishable items. Connecticut Blooms is not responsible for deterioration caused by improper care, exposure to heat or cold, delayed retrieval, refusal of delivery, or conditions outside our control after delivery.
Orders are prepared specifically for each customer, recipient, and delivery date. Many items cannot be reused or resold. As a result:
Connecticut Blooms offers next-day flower and gift delivery service for qualifying orders placed by 2pm EST. Delivery availability depends on the recipient’s Connecticut ZIP code, selected product, order time, delivery date, and operational capacity.
Delivery dates, delivery windows, routing estimates, order status updates, and delivery timing are estimates only and are not guaranteed unless expressly confirmed in writing by Connecticut Blooms.
If a requested delivery option becomes unavailable, Connecticut Blooms may contact the purchaser to discuss available alternatives, which may include substitution, rescheduling, cancellation, refund, credit, or another resolution where appropriate.
An order may be considered undeliverable if delivery cannot be completed due to circumstances including, but not limited to:
Undeliverable orders may not be eligible for a refund, replacement, credit, or free re-delivery. Resolution options, if any, are determined at Connecticut Blooms’ discretion based on the product type, delivery attempt, product condition, timing, and circumstances.
If an order cannot be delivered due to purchaser or recipient circumstances, re-delivery may be offered at the purchaser’s expense where feasible.
For homes, offices, institutions, apartment buildings, condominiums, gated communities, hospitals, funeral homes, care facilities, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, office, department, or other location accepted by the building, facility, courier, or delivery partner.
A delivery accepted by a building, facility, concierge, security desk, reception desk, mailroom, office, funeral home, hospital, care facility, or other authorized receiving location may be considered completed.
Deliveries to hospitals, funeral homes, care facilities, assisted living residences, and similar locations may be subject to facility rules, receiving hours, department procedures, room changes, patient discharge, service timing, or other requirements outside our control.
The purchaser is responsible for providing complete and accurate facility information, including recipient name, facility name, delivery address, room or department details where applicable, service details where applicable, phone number, and delivery instructions.
Connecticut Blooms is not responsible for delivery issues caused by facility restrictions, recipient discharge, incorrect service details, refusal by the facility, or missing information.
Orders may begin processing shortly after payment is submitted. Customers should contact customer support promptly after placing an order if an address correction, recipient update, delivery instruction, cancellation, or other change is needed.
Connecticut Blooms reserves the right to approve or decline cancellation or change requests at its discretion based on order status, product type, timing, and operational feasibility.
If an order includes a gift message, enclosure card, recipient-specific note, or special instruction, the purchaser is responsible for reviewing the information before submitting the order.
Connecticut Blooms may be unable to change, correct, or remove gift messages or personalized details after preparation or fulfillment has begun.
Connecticut Blooms is not responsible for refunds, replacements, credits, delays, non-delivery, failed delivery attempts, or service interruptions caused by events or circumstances beyond our reasonable control.
These may include weather, traffic, road closures, courier disruptions, power outages, public emergencies, natural disasters, labor disruptions, supply shortages, building restrictions, recipient unavailability, facility policies, incorrect customer-provided information, or other force majeure events.
To report an order issue, please contact Connecticut Blooms customer support as soon as possible. Include the following information where available:
Providing complete information helps customer support review the issue more efficiently. Connecticut Blooms may be unable to review claims without sufficient order details or supporting documentation.
For assistance with an order, delivery issue, refund request, replacement request, or product concern, please contact Connecticut Blooms through the Contact Us page on this website or use the support tools available on this website.
Phone support: (860) 200-6522
Additional delivery-related questions may also be answered on our FAQ page, Delivery Information page, or Order Tracking page.
